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Insynq Ransomware Attack Recovery: Manual Data Restore Under Way

Insynq, a cloud service provider (CSP) and hosted Quickbooks provider, is beginning to manually restore customer accounts after suffering a ransomware attack on July 16, according to a July 22 update from the CSP.

The July 22 statement posted on the company’s website at 11:00 p.m. PDT states:

“We made quite a bit of progress today, by restoring iNSYNQ access to a significant number of customers. We’ll continue to work overnight and over the coming days to get the rest of customers online safely and securely. The rate at which we’re able to bring customers back online will accelerate early morning as we leverage automation we’ve developed to expedite the process. We’ll reach out individually to customers as they come back online. “

Insynq CEO Elliot Luchansky

Insynq offers a range of mission-critical services to MSPs and certified public accountant (CPA) firms. The offerings span desktop as a service (DaaS) and hosted accounting applications like QuickBooks and Sage.

Insynq has faced heavy criticism from customers and partners, particularly managed IT services providers (MSPs), for its slow recovery and inconsistent communications during the disaster recovery process.

In a letter to customers, Insynq CEO Elliot Luchansky explained the manual recovery process — stating:

“We are projecting that it will take several days using this process to get all impacted users back up and running. We’ll do our best to reach out to you individually as your system is turned on.”

FBI Warns MSPs of Ransomware Attacks

The FBI and U.S. Department of Homeland Security have repeatedly warned MSPs and their technology platform providersabout such attacks and the associated data risks.

Despite the warnings, numerous MSPs and CSPs have suffered ransomware attacks in recent months. The fallout includes:

Amid those challenges, the MSP industry (spanning technology companies, service providers and more) could soon face a “crisis of credibility” if the market doesn’t take major steps to more effectively mitigate ransomware threats, cyberattacks and associated fallout, ChannelE2E and MSSP Alert believe.

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2 Comments

Comments

    Patrick McBrayer:

    There is another significant issue going on with iNSYNQ as of 11/3/2019. I have 2 companies and I host the Quickbooks services with iNSYNQ. One of the companies is accessible and the other one is not. They have posted notifications of issues on their web site, but are no longer returning support calls. I asked for my backup files and they have not responded on that request either. I am done with this company as soon as I HOPEFULLY get my data back.

    Joe Panettieri:

    Hi Patrick: Thanks for the heads up. We’ll check it out and potentially post a follow-up depending on whether we learn any new info for you and our readers.
    -jp

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