Many companies are paying IT security staff to fix colleagues’ personal computer problems, according to a survey completed by firewall management and security company FireMon.
The survey of more than 350 IT security professionals revealed 83 percent of respondents said colleagues in other departments ask them to fix their personal computer problems, FireMon said. In addition, 80 percent of survey respondents stated they use over 1 hour of their work week – or more than 52 hours annually – to address these issues, FireMon noted.
Multiply the average hourly salary of IT security professionals by the average information security team headcount and multiply it again by 52 weeks a year, and this means organizations on average are wasting approximately $88,660 annually on unsanctioned IT support, FireMon stated.
Cybersecurity Skills Shortage Plagues Many Orgs
The cybersecurity skills shortage further increases the need for organizations to help IT security staff maximize the time and resources at their disposal.
The median information security team consists of 31 full-time employees, best practice and technology company CEB pointed out. Also, the “2017 IT Spending Intentions Survey” of 641 IT and cybersecurity professionals conducted by IT market research firm ESG revealed 69 percent of organizations intend to increase their cybersecurity budgets this year.
Also, the guide indicated services could prove to be the largest area of security technology spending in 2017, and companies may spend nearly $31.2 billion on managed security services, integration services and consulting services.