CNA Cyberattack Details: Company Statement
The CNA statement, posted on the company's website, stated in part:"On March 21, 2021, CNA determined that it sustained a sophisticated cybersecurity attack. The attack caused a network disruption and impacted certain CNA systems, including corporate email.
Upon learning of the incident, we immediately engaged a team of third-party forensic experts to investigate and determine the full scope of this incident, which is ongoing. We have alerted law enforcement and will be cooperating with them as they conduct their own investigation.
Out of an abundance of caution, we have disconnected our systems from our network, which continue to function. We’ve notified employees and provided workarounds where possible to ensure they can continue operating and serving the needs of our insureds and policyholders to the best of their ability.
The security of our data and that of our insureds’ and other stakeholders is of the utmost importance to us. Should we determine that this incident impacted our insureds’ or policyholders’ data, we’ll notify those parties directly."
CNA Cyberattack and Email Outage: How to Reach the Insurance Company
Amid the corporate email outage, CNA is recommending these communication pipelines for customers and policy holders. The pipelines include:- To report a new claim, contact: 1.877.262.2727, Option 2.
- For all other losses, email [email protected].
- For distribution and underwriting support, the commercial support contact is [email protected]. And for specialty support, the contact is [email protected].
- Direct Bill: 1.877.276.7507
- Agent Customer Service: 1.877.574.0540
- Policy Service: [email protected]
- Billing and Collections: [email protected]