A cyberattack vs. CompuCom will cost the MSP between $5 million and $8 million in lost revenue, and up to $20 million in cleanup costs. ODP, parent of CompuCom and Office Depot, disclosed the cyberattack costs on Friday night, March 26. Cyber insurance may cover a portion of the cyberattack costs, ODP added.CompuCom initially disclosed the malware attack in early March 2021. The attack involved DarkSide ransomware, multiple sources told BleepingComputer. However, CompuCom has not publicly confirmed that assertion. The malware attack arrived at an extremely sensitive time, considering ODP is seeking to sell CompuCom.ODP disclosed the cyberattack cost estimates on Friday night, March 26 -- after U.S. markets closed and after most U.S. east coast IT media organizations had gone home for the weekend.CompuCom parent ODP is currently in a quiet period ahead of its Q1 2021 financial results. The first quarter earnings call is scheduled to occur on or about May 5, 2021, ODP added.
CompuCom Cyberattack: Lost Revenue and Cleanup Cost Estimates
Fast forward to present day. CompuCom says the cyberattack has triggered the following costs and financial losses, according to an ODP statement:- Lost Revenue: Between $5.0 million and $8.0 million in lost revenue "as a result of the incident (primarily because of CompuCom’s need to temporarily suspend certain services to certain customers).
- Cyberattack Cleanup costs: "The Company expects to incur expenses of up to $20 million, of which the Company assumes approximately $10 million will be accrued through the first quarter of 2021. These expense estimates are primarily related to CompuCom's efforts to restore service delivery to impacted customers and to address certain other matters resulting from the incident. The Company carries insurance, including cyber insurance, which it believes to be commensurate with its size and the nature of its operations and expects that a portion of these costs may be covered by insurance."
- Service Restoration: "CompuCom was able to substantially restore delivery capabilities as of March 17, 2021. The Company expects that CompuCom will have service delivery restored to substantially all of its customers by the end of March 2021. As a part of the restoration efforts, CompuCom has taken actions to efficiently and securely restore service delivery to its customers while hardening its systems with enhanced security measures and advanced anti-malware agents."
CompuCom Up for Sale
The attack comes at a particularly bad moment for CompuCom — considering the MSP is up for sale. Indeed, Office Depot parent ODP Corp. is exploring strategic options for CompuCom, including a potential sale of the MSP business, ODP CFO Anthony Scaglione indicated in February 2021.Office Depot acquired CompuCom for $1 billion — a lofty 10 times earnings — in October 2017. The IT services business unit has generated mixed performance under ODP’s ownership — though CompuCom President Mick Slattery described key business progress to ChannelE2E in June 2020.Despite that apparent progress, Office Depot was exploring the potential sale of CompuCom by November 2020, ChannelE2E reported at the time.Ransomware, Cyberattacks Target MSPs
CompuCom and MSPs of all sizes remain prime targets for malware, cyber and ransomware attacks. Examples include:- April 2020: Cognizant disclosed a Maze ransomware attack that ultimately impacted the firm’s revenue.
- January 2020: A Sodinokibi ransomware attack spread from an upstate New York hosting provider and MSP to Albany airport’s IT systems during the Christmas 2019 holiday.
- December 2019: A California MSP suffered Sodinokibi ransomware attack. And remote access software extends attack to customers, report says.
- December 2019: Zeppelin ransomware targeted MSPs, healthcare & technology companies, Cylance research suggests.
- December 2019: A ransomware attack spread from a Colorado MSP through remote access software to more than 100 dentistry practices.
- December 2019: CyrusOne suffered ransomware attack that impacted six managed services customers.
- September 2019: Texas CISO Nancy Rainosek shared five MSP security lessons after 22 Texas local government agencies suffer ransomware attacks.
