Security Program Controls/Technologies, Channel partners, Content, MDR

BlackBerry Integrates Critical Event Management Capabilities with MDR Service

BlackBerry has integrated AtHoc critical event management (CEM) capabilities into its CylanceGUARD managed detection and response (MDR) service. In doing so, BlackBerry is providing AtHoc users with "combat-ready" cyber event continuity planning and response, the company said.

Organizations can select a CylanceGUARD subscription with AtHoc features to receive "secure, multi-channel internal and stakeholder communications for incident response actions," BlackBerry noted.

Meanwhile, end-users can send alerts and communicate and collaborate within CylanceGUARD, even when their traditional communications infrastructure is unavailable.

How the BlackBerry CylanceGuard-AtHoc Integration Works

The integration lets end-users send secure, out-of-band communications from within CylanceGUARD to a globally distributed workforce and stakeholder groups via AtHoc, BlackBerry indicated. This allows users to manage receipt and response of deployed communications and foster communication and collaboration between IT and cybersecurity leaders in protected communication channels.

Furthermore, the integration enables users to send escalation alerts that contain a brief description and a link to the escalation in CylanceGUARD, BlackBerry noted. This helps security analysts speed up their investigations and respond to incidents faster than ever before.

CylanceGUARD with BlackBerry AtHoc CEM will be available to new and existing CylanceGUARD customers in May 2023.

BlackBerry, Adobe Work Together to Secure Electronic Forms

The CylanceGUARD-AtHoc integration comes after BlackBerry in March 2023 partnered with Adobe to launch a joint secure forms solution that leverages BlackBerry UEM (unified endpoint management) and Adobe Experience Manager Forms. This solution uses BlackBerry UEM to manage public key infrastructure (PKI) certificates to secure connections to Adobe Experience Manager.

Organizations in government, financial services, healthcare, legal and other highly regulated sectors can use this solution to let users complete and electronically sign documents from any location, the companies said. As such, the solution helps these organizations secure their electronic documents and digitally transform their operations.

Concerns Persist About BlackBerry's Cybersecurity Business

BlackBerry reported $88 million in cybersecurity revenue in the fourth quarter of FY23, down from $106 million in the previous quarter. The company also issued a warning in December 2022 regarding its cybersecurity business and noted that its cybersecurity revenue would remain flat in the first half of 2023, Reuters reported.

At this time, BlackBerry continues to explore cybersecurity partnerships. The company provides an MSSP partner program, and at least 20 MSSPs have integrated BlackBerry technologies into their offerings.

Dan Kobialka

Dan Kobialka is senior contributing editor, MSSP Alert and ChannelE2E. He covers IT security, IT service provider business strategies and partner programs. Dan holds a M.A. in Print and Multimedia Journalism from Emerson College and a B.A. in English from Bridgewater State University. In his free time, Dan enjoys jogging, traveling, playing sports, touring breweries and watching football.