Managed service provider platform company N-able is planning to roll out its own managed detection and response (MDR) offering in 2024 aimed at managed service providers and IT professionals.
That’s according to a product announcement made by N-able CEO John Pagliuca during the company’s Q3 earnings call in November.
N-able already has a big investment in cybersecurity with services it delivers to its MSP partners, and this new MDR offering will build on that portfolio. During the earnings call Pagliuca said that N-able’s MDR offering will help the company differentiate itself and attract new MSP customers that may not already be using the company’s N-central MSP platform. Pagliuca promised more updates on the MDR offering in 2024.
Pagliuca promised that N-able’s MDR would be built with the channel in mind as a multi-tenanted offering.
“MDR offerings for the most part are a service. It’s a black box,” Pagliuca told MSSP Alert in an interview. “So the MSP or their SME (small- and medium-sized enterprise) gets the response out of the black box. They don’t have visibility into what’s going on with that or what the SOC technician is looking at.”
Pagliuca wants to change that with N-able’s MDR and give the MSP and potentially even their end customer a view of the screen.
“How does that play out? If you're a regional bank, for example, and you're going through a compliance audit and the auditor asks a question, you don’t have to say: ‘oh, I don't know, my MDR shop is providing that to me, and it's coming into this black box.’ N-able’s MDR transparency will help certain industries with their compliance audits by separating the software from the service. It allows the IT person inside that regional bank or the MSP to have eyes on glass to better educate them so they can see what's going on.”