Last month, SailPoint rolled out a major expansion of its identity security portfolio with the launch of the new SailPoint Platform. This adaptive, intelligence-driven foundation unifies identity, data, and security across human, machine, and AI identities. The updates introduce Agentic Identity Security to govern AI agents, Observability & Insights for deeper access visibility, and expanded capabilities for Machine Identity Security and Non-Employee Risk Management. Together, these features give enterprises and MSSPs a unified way to manage every identity type - human or digital - through one intelligent platform that learns, adapts, and scales.To understand what this means for partners and customers, MSSP Alert spoke with Dave Schwartz, SVP of Global Partners at SailPoint, about how the platform enables continuous risk reduction, simplifies multi-tenant governance, and positions SailPoint at the center of adaptive identity security for the AI era.
MSSP Alert:How do these new capabilities directly reduce risk for enterprises managing thousands of service accounts, contractors, and third-party partners?
Dave Schwartz: The SailPoint Platform delivers full visibility across the identity spectrum (human, machine, AI, and non-employee), enabling enterprises to move from static privilege to a dynamic, adaptive approach to identity security. With unified governance across all identity types, users can easily visualize and govern all identities, permissions, and entitlements to enforce least privilege and reduce risk across complex environments.SailPoint Agent Identity Security (AIS) extends these capabilities to AI agents, ensuring consistent governance and proactive remediation across all identity types.
Our recent innovations to Machine Identity Security (MIS) and Non-Employee Risk Management (NERM) only strengthen this foundation. SailPoint’s purpose-built MIS enhances control over the growing number of machine identities by delivering enterprise-scale discovery, classification, and ownership assignments. Features such as multi-host classification, machine account sub-types, and support for multiple owners help eliminate orphaned accounts and enforce accountability, closing long-standing governance gaps in machine identity management.NERM now integrates with Microsoft Entra Verified ID, bringing verifiable credentials and biometric verification to accelerate secure onboarding for contractors, consultants, and partners. With bulk approvals, attribute synchronization, and direct role provisioning, organizations can govern non-employee identities as efficiently as employees, reducing manual effort, accelerating time-to-value, and eliminating blind spots.Together, these updates reinforce SailPoint’s position as the leader in delivering unified, intelligent identity security across every type of identity in the modern enterprise.MSSP Alert:What differentiates SailPoint’s approach from point solutions that also promise integration? How does this connectivity strategy scale for MSSPs and large enterprises with highly fragmented environments?
Dave Schwartz: Integration alone isn’t enough. Point solutions may connect with one another, but they still rely on multiple vendors maintaining separate systems—creating complexity, inconsistency, and governance gaps.SailPoint takes a unified, intelligent platform approach that brings together all identities—human, machine, AI, and non-employee—under one adaptive identity security fabric. For MSSPs and large enterprises, that unified foundation is critical. SailPoint’s platform provides deep discovery and governance capabilities across even the most fragmented environments, giving MSPs/MSSPs the visibility and control needed to deliver consistent, policy-driven identity security for their clients.By partnering with SailPoint, MSPs/MSSPs can extend these capabilities across multiple tenants at scale—reducing operational overhead while enhancing security outcomes.You might attempt to achieve similar integration through multiple point solutions, but it would never offer the same scalability, consistency, or depth of control as SailPoint’s unified, platform-driven approach—built to empower both enterprises and their MSSP partners.MSSP Alert: Many organizations struggle with identity sprawl and standing privilege risk. How do these features help CISOs move from compliance-driven identity programs to continuous risk reduction?
Dave Schwartz: Automation is essential. Today’s threat landscape evolves far too quickly for static rules or manual oversight to keep pace.SailPoint’s intelligent, dynamic platform continuously analyzes identities and access patterns to identify unused permissions, excessive entitlements, and other risks contributing to standing privilege. These can then be automatically flagged or remediated, transforming reactive compliance work into proactive risk reduction.By bringing together data, identity, and security context, SailPoint enables CISOs to move beyond checkbox compliance and towards continuous, adaptive identity governance.The SailPoint Platform automates key lifecycle processes, from onboarding to offboarding, while learning and evolving alongside the enterprise. The result is a self-improving identity program that minimizes sprawl, enforces least privilege, and continuously reduces exposure without adding operational burden.MSSP Alert: For MSSPs that are increasingly managing identity security on behalf of customers, how does SailPoint’s new platform (Agentic Identity Security and Observability & Insights) enable them to deliver scalable, adaptive identity services across both human and AI agent identities without adding operational overhead?
Dave Schwartz: SailPoint’s Agentic Identity Security (AIS) solution is purpose-built to extend enterprise-grade governance to AI agents—assigning clear ownership, enforcing least privilege, and linking every agent to the identity context of the humans and data they represent. As AI adoption accelerates, this capability ensures accountability and control over a new, fast-growing identity class. For MSPs/MSSPs, these capabilities are delivered through the same unified SailPoint Platform that governs all other identities (human, machine, or non-employee), enabling consistent, adaptive identity services at scale.The Observability & Insights component of the SailPoint Platform provides deep visibility into identity behaviors, anomalies, and trends across multiple tenants, allowing MSSPs to deliver proactive, risk-aware identity operations without increasing overhead.Together, these innovations empower MSPs/MSSPs to offer scalable, intelligence-driven identity security for every type of identity, human or agent, through a singular platform that learns, adapts, and scales with their clients’ evolving needs.MSSP Alert: SailPoint is positioning its platform as adaptive identity security that unifies identity, security, and data. How will this platform help enterprises bridge the gap between human and non-human identities at a time when AI agents are proliferating at massive scale?
Dave Schwartz: The SailPoint Platform brings together identity, data, and security to deliver the visibility, control, and scale modern enterprises need. Too often, organizations manage human and non-human identities separately, creating blind spots and fragmented oversight. By unifying all identities (human, machine, and AI) under a single adaptive platform, SailPoint provides a complete view of every access relationship across the enterprise.That unified foundation enables precise control and consistent governance, ensuring every identity, whether a person, application, or AI agent, has the right access at the right time. And because the platform is built to scale, it adapts seamlessly as the number and complexity of identities grow. The result is an enterprise that can embrace innovation, including AI, with confidence, backed by continuous visibility, intelligent control, and resilient security.
Suparna is the Senior Managing Editor for CyberRisk Alliance’s Channel Brands, including MSSP Alert and ChannelE2E. She manages content development, sharpens editorial workflows, and ensures storytelling is tightly aligned with audience needs. With a background in technology, media, and education, she combines strategic insight with creative execution.
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