The next layer of MSSP value is not simply “more AI” - It is controlled AI: securing non-human identities, governing AI agents, and building services around automation without losing oversight.
MSSPs are now expected to prove measurable security outcomes, support cyber insurance decisions, and demonstrate how they secure the shared infrastructure that underpins their services.
There is a a broader shift toward platform-based security operations where MSSPs deliver continuous monitoring, risk reduction, and incident response rather than deploying standalone tools.
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