Traditionally, MSSPs build service offerings as they go, using solutions and technologies from different vendors. Gradually, these interactions can create silos and add complexity.
MSSPs try to improve their efficiency using a set of fragmented tools, which at the same time have introduced other types of inefficiencies latent in their infrastructure. The lack of centralization and a clear representation of the entire process leads to tasks being constantly repeated and restrict the knowledge to a few key IT professionals in the company, inefficiencies are multiplying and end up overloading IT staff, reducing the margin of each account by increasing the time that technicians spend resolving the incidents of each client.
Tight integrations can help you to reduce management and operational costs by enabling:
- Unified dashboards of the entire portfolio to monitor the status of all the services provided to your customers from a single pane of glass.
- Customized reports to send in an automated way to different users/customers.
- Raise a case in your ticketing system so the proper staff will work on the issue following your own processes.
- Automate the deployment of all the solutions with the tools you are using to deploy software.
Using APIs Is Strategic
Only software providing APIs will allow you to meet all your integration needs.
The APIs provide a complementary, turnkey method for MSSPs to access additional, actionable information on every solution and technology you are using – enabling more efficient business operations and better service delivery to your customers.
Integration with Remote Monitoring and Management (RMM) Tools
Remote Monitoring and Management (RMM) is one of the most common software used by MSSPs to enable end-to-end IT support, manage, and monitor their customers. They improve business operations by consolidating multiple applications and functions into one platform, including service ticketing, management capabilities such as deployment and scripting, asset management, and the ability to access to customers’ devices remotely to troubleshoot any issue.
For MSSPs using RMM tools, implementing tight integrations with RMM software such as ConnectWise Automate, Kaseya or N-Central can make a difference as it gives them the tools to automate deployments, and monitor the software used for multiple customers, as well as a more simplified management process. This means all the main KPIs of all your solutions would be accessible from a single pane of glass.
Tight integration enablement is becoming a more adopted trend in the security market and even though implementation requires effort, it is fair to say that the benefits outweigh the risks, when the result gets you enhanced automation, cost reduction and better security services for your customers.
Are you looking to have Endpoint Security integrated into your ecosystem? Contact a Channel Account Manager and learn how easy it is to integrate our WatchGuard Endpoint Security solutions with other solutions.