Riverbed has announced a series of updates to its observability platform, introducing new AIOps capabilities and additional data collection modules. These enhancements are designed to support IT teams in addressing visibility gaps, improving operational efficiency, and managing increasingly complex digital environments.The announcement includes the integration of Generative AI, Predictive AI, and Agentic AI into the Riverbed Platform, as well as the release of three new modules for the Riverbed Unified Agent. The updates extend the platform’s ability to deliver real-time insights, automate incident management, and streamline observability across enterprise infrastructure.Additional enhancements were also introduced for cloud-native and virtual desktop environments. These include support for Kubernetes microservices and expanded visibility into multi-session virtual desktop infrastructures, with integrations across major platforms.
Expanded AIOps Capabilities
Riverbed’s AI updates are centered around the Riverbed Data Store and IQ Ops, enabling automated analysis and response:- Riverbed IQ Assist™ applies Generative AI to provide contextual diagnostics and guided remediation actions. It integrates with IT service management systems and supports both standard and custom use cases.
- Predictive AI identifies early indicators of system strain or performance degradation, helping IT teams to manage potential disruptions before they affect users.
- Agentic AI introduces a set of pre-configured, task-specific AI agents that can be arranged into workflows without custom coding. These agents operate within user-defined boundaries and are managed through Riverbed IQ Ops.
Unified Agent Modules
To support more comprehensive data collection and eliminate blind spots, Riverbed introduced three new modules for its Unified Agent:- Unified Communications (UC) Module delivers performance monitoring for video and voice applications including Microsoft Teams, Zoom, and WebEx. It provides real-time analytics to help address common issues in virtual collaboration tools.
- NPM+ Packet Capture Module enables network packet capture directly on endpoints across Windows, macOS, and Linux systems. The module is designed for environments with Zero Trust security policies and integrates with IQ Ops for automated troubleshooting.
- Aternity for Intel® Thunderbolt™ and Wi-Fi offers observability into below-the-OS telemetry for Intel-based devices. It extends monitoring capabilities across peripheral connections and wireless interfaces.
