MSSPs can’t treat human risk as a training checkbox. The real gap is what users do under pressure, and whether security teams can spot risky behavior before it turns into a compromise.
Clients expect proof that systems can be restored quickly and operations can continue during an attack, pushing MSSPs to focus on recovery speed, automation, and real-world resilience.
The new release introduces AI agents that help MSSPs investigate phishing faster, understand attack exposure, and train users against targeted social engineering threats.
Threat actors are prioritizing speed, cost, and efficiency over quality when it comes to building and launching their attacks, according to the vendor's report.
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