Salesforce unveils AIforce, expands cloud partnerships at Dreamforce

Salesforce has introduced AIforce, a new live interface layer designed to connect enterprise data and workflows with AI tools, during its Dreamforce 2026 event. This move also includes strengthened partnerships with Amazon Web Services, Google Cloud, and Nvidia, signaling a significant push into the evolving AI landscape, as outlined in CRN.

Salesforce's AIforce aims to bridge the gap between existing enterprise data and the rapidly advancing AI tools, addressing concerns that AI might render traditional CRM and SaaS products obsolete. CEO Marc Benioff described this as an "interface revolution," comparing it to previous shifts from DOS to GUIs and web to mobile. The new layer allows users to interact with AI through familiar platforms like Slack and Anthropic Claude, grounding queries in Salesforce data and business logic without needing to switch applications. Users can also update records and trigger workflows directly.

The company also announced deeper integrations with Nvidia, including the Koa CRM reasoning model built on Nvidia's Nemotron AI, designed to improve agent reasoning in complex workflows with fewer errors. Furthermore, Salesforce is enhancing its collaboration with Google Cloud, with Hyperforce on Google Cloud becoming generally available in North America and expanded integrations for Gemini Enterprise. The partnership with AWS will bring more frontier agents to Slack, enhancing capabilities like DevOps, FinOps, and security operations directly within the messaging platform.

Source: CRN