“The new PSA integrations further solidify WatchGuard’s commitment to empowering MSPs and MSSPs by embedding security management directly into the core systems they rely on to operate and grow their businesses,” said Ben Oster, vice president of product management operations at WatchGuard told MSSP Alert.
“The broad integrations enable them to instantly view customers and product licenses, while alerts automatically generate and resolve tickets, avoiding inefficiencies, reducing risk, and positively impacting revenue. Role-based access and multi-tenant visibility streamline account transitions, strengthening compliance and creating significant operational efficiency gains that enable technicians to focus on customer outcomes.”
One Agent for Every Service
One of the most common pain points for security providers is maintaining multiple security agents across endpoints and environments. WatchGuard’s new Unified Agent addresses that directly. Instead of managing separate installations for each service, MSPs and MSSPs can now deploy and update a single modular agent that supports FireCloud, endpoint protection, patch management, encryption, and NDR collectors across Windows, macOS, Linux, Android, and iOS.“Deploying and updating multiple agents is a pain point for MSPs and an efficiency drain,” Oster said. “Reducing to just one agent that can be updated on the fly saves time and money, which is why WatchGuard launched the WatchGuard Agent. With this solution, MSPs receive accelerated onboarding, reduced maintenance overhead, and simplified upgrades. They can also monitor the health of their clients’ security posture, ensuring every component is properly installed, updated, and operating as intended.”
Driving Profitability Through Automation
Beyond operational efficiency, WatchGuard’s PSA integrations and Unified Agent directly impact profitability. By automating tasks such as asset synchronization, billing, ticketing, and contract management, MSPs can reduce manual work and reinvest that time into higher-value services.“By automating workflows through PSA integrations, partners eliminate manual work and increase operational efficiency,” Oster explained. “The unified WatchGuard Agent simplifies deployment and maintenance across customers, enabling faster onboarding and reduced overhead. Together, these updates enable MSPs to focus on what matters most: boosting SLA compliance and increasing profitability, allowing them to focus on higher-value customer support.”
Building a Unified Security Platform
WatchGuard is steadily moving toward becoming the central platform that connects PSA and RMM ecosystems for MSPs. With future HaloPSA and MDR integrations on the roadmap, the company is aligning its Unified Security Platform, which includes Firebox, FireCloud, AuthPoint, Endpoint Security, and ThreatSync, to deliver cohesive visibility and control across customer environments.“WatchGuard is delivering unified detection and response, automated workflows, integrated MDR capabilities, and actionable insights that empower partners and customers with true 24/7 threat protection, regardless of PSA choice,” said Oster. “With the unified agent and integrations across ConnectWise Manage, Autotask PSA, and future HaloPSA and MDR support, we’re enabling MSPs with a single platform, a single agent, and the ultimate goal of comprehensive security - from alert to invoice.”
“The unified WatchGuard Agent is managed through WatchGuard Cloud, which offers streamlined visibility and control over all connected WatchGuard security solutions,” Oster added. “With PSA integration, alerts automatically generate and resolve tickets, ensuring faster response time and resolution. This unified approach provides MSPs with a consistent response across every customer environment, eliminating the need for managing multiple tools.”
