Arn Net reports that ConnectWise is focusing on rebuilding trust and investing in new technologies following a cyberattack believed to be carried out by a nation-state actor. CEO Manny Rivelo emphasized the importance of transparency in the aftermath of the breach, which affected a small number of customers using its ScreenConnect solution.ConnectWise experienced a security incident in the past year, suspected to be linked to a sophisticated nation-state actor targeting its ScreenConnect solution. While the breach impacted a limited customer base, its effects were felt globally by partners. CEO Manny Rivelo stated that transparency and clear communication were paramount in addressing the situation, acknowledging that no system is entirely immune to zero-day attacks.The company has since focused on mitigating vulnerabilities within its environment to prevent similar incidents from having a significant impact. This includes enhancing security through governance, systems, and controls, and adjusting product functionalities to improve safety, even if it means adding extra steps for users. ConnectWise is also investing in technology stack consolidation, agentic functionality, and establishing local data centers and hiring new employees in the Australia and New Zealand region to support its partners.Source: Arn Net
Vulnerability Management, Breach, Incident Response, Security Management, Channel markets, Channel partners
ConnectWise rebuilds trust and invests in technology after cyberattack
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